Digital Contract: Refund & Cancellation Policy for Monthly, Yearly, Funded Lab, and Prop Firm Passing
This Digital Contract ("Contract") sets forth the refund and cancellation policy for the Monthly, Yearly, Funded Lab, and Prop Firm Passing services provided by Blackswan Fx. By using our services, you ("User") automatically agree to the terms and conditions outlined in this Contract. When a user signs up for our service and accepts our Terms and Conditions, they are automatically agreeing to this policy below.
Refund & Cancellation Policy for Monthly, Yearly, Funded Lab:
1.1 All Sales Are Final: Blackswan Fx provides non-tangible products and services. All sales are final, and no refunds will be issued for any products or services purchased on our website.
1.2 Exceptional Cases: In rare circumstances, a refund may be granted for duplicate purchases or internal issues at the sole discretion of Blackswan Fx.
1.3 User Responsibility: Users are responsible for managing their subscriptions, including cancellation if desired. A members portal on our website allows users to cancel their subscription at any time. Users who pay through our customer service Telegram bot can cancel their subscription directly within the bot.
1.4 No Refunds for Failure to Cancel: Refunds will not be issued for failure to cancel a subscription, as users have access to cancel at any time, 24/7.
1.5 Contact Information: If you have any questions or concerns, please contact us prior to making a purchase for further information using the following details:
Email: [email protected]
Address: 1178 Broadway, #1409 NEW YORK, NY 10001
Refund policy For Prop Firm Passing
2.1 Understanding the Terms: Users agree to all the terms and conditions specified below by cooperating with Blackswan Fx and paying the service charge. Note that discounts on services are non-refundable.
2.2 No Refunds after Payment: Due to the unpredictable nature of financial markets and the discretion of proprietary corporations, no refunds are available once the service fee has been paid.
2.3 Challenge Failure and Retry:
If a challenge is failed due to a breach of the prop firm's criteria, users are entitled to a full 100% refund or a free retrial. However, if the retrial is also unsuccessful, the original fee is non-refundable.
If the challenge ends with a profit without breaching the prop firm's rules, no refunds will be issued. Users whose accounts qualify for a free retry from the challenge provider may avail of the retrial.
2.4 Account Drawdown Limitations: Accounts with a drawdown of more than 2% upon new registration will not be eligible for a refund if the account fails at the end of the challenge. Accounts with a drawdown of more than 3% are considered high risk, and their performance cannot be guaranteed.
2.5 Refund Duration: Refunds, if applicable, may take up to 30 days to process.
Last Updated: This Contract was last updated on April 16, 2022.
By using our services, you acknowledge and accept the terms and conditions specified in this Contract. It is essential to read this Contract carefully before proceeding with any purchases or service utilization.
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By using our service, you acknowledge and agree to be bound by the terms and conditions of this Digital Contract. Your continued use of our services constitutes your acceptance of this Contract.
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